Purchase Option Cancellation Policy

Introduction

At PETYZE, we are committed to creating a refined, transparent, and reassuring shopping experience. This Purchase Option Cancellation Policy explains how cancellations and changes may apply to subscription purchases, pre-orders, and Try Before You Buy purchases made through https://petyze.com.

PETYZE is a luxury pet lifestyle brand offering premium pet products, luxury pet accessories, and modern cat furniture designed for elevated everyday living.

Subscription Purchases

Some PETYZE products may be offered as subscription purchases, allowing customers to receive recurring deliveries based on the selected subscription frequency and duration.

When you purchase a subscription, your payment information may be securely stored so future recurring deliveries can be processed smoothly, unless you choose to pay in advance where available.

Subscription Cancellation & Changes

Customers may cancel or modify PETYZE subscriptions at any time, subject to the status of the order and fulfillment process.

Subscription management links are typically provided in order confirmation emails. These links allow customers to manage subscription preferences, update details, adjust delivery frequency, or cancel eligible subscription plans.

• You may cancel or modify an active subscription using the subscription management link provided in your order confirmation email.
• If a recurring order has already entered fulfillment, cancellation may not be possible for that shipment.
• After cancellation, no future subscription charges should occur unless a new subscription is started or an existing one is reactivated.

Subscription Billing & Auto-Renewal

Subscription orders are automatically billed based on the frequency and duration selected at checkout, unless the subscription was prepaid or otherwise stated at the time of purchase.

Some PETYZE subscriptions may automatically renew at the end of their subscription period. Customers who do not wish to continue recurring deliveries should cancel their subscription before the next billing date.

Pre-Order Purchases

From time to time, PETYZE may offer pre-order purchases for premium pet products, luxury cat furniture, or accessories that are not yet in stock or are expected to become available soon.

When placing a pre-order, PETYZE may collect no payment, a partial deposit, or full payment at checkout. Payment methods may also be securely stored for future charges related to the pre-order.

Pre-Order Cancellation Terms

Customers may cancel partially paid pre-orders before fulfillment begins. Once a pre-order has been fulfilled or shipped, it can no longer be canceled.

If a fulfilled pre-order is no longer wanted, customers may request a return or refund in accordance with PETYZE’s Refund Policy.

• Partially paid pre-orders may be eligible for cancellation before fulfillment.
• Fulfilled or shipped pre-orders cannot be canceled.
• Refund eligibility for pre-orders is determined by PETYZE’s Refund Policy.

Try Before You Buy Purchases

PETYZE may offer Try Before You Buy purchase options on select products. This allows customers to experience eligible premium pet products before being fully charged, subject to the terms presented at checkout.

Each Try Before You Buy purchase includes a defined trial period. During this time, customers may decide whether to keep the item or return it according to the instructions provided.

Payment Authorizations

For Try Before You Buy purchases, PETYZE may authorize your payment method before shipment to confirm that the payment method is valid and available.

If the item is not returned within the allowed trial period, the customer will automatically be charged the full purchase amount using the authorized payment method.

• A payment authorization may appear before shipment.
• The trial period begins according to the terms shown at checkout or in your order confirmation.
• If the item is kept or not returned within the allowed period, the full amount will be charged automatically.

Refund & Return Reference

Cancellation, refund, and return eligibility may vary depending on the product type, order status, purchase option, and fulfillment stage.

Customers should review PETYZE’s Refund Policy for complete details regarding return conditions, refund eligibility, timelines, and any applicable requirements.

Policy Updates

PETYZE may update this Purchase Option Cancellation Policy from time to time to reflect changes in our ecommerce cancellation policy, Shopify subscription cancellation process, product offerings, customer experience standards, or legal requirements.

Any updates will be posted on this page with a revised last updated date.

Contact Information

If you have questions about PETYZE subscriptions, pre-order cancellation policy, Try Before You Buy policy, subscription management, or this Purchase Option Cancellation Policy, please contact us before your next billing date or before fulfillment begins whenever possible.

• Business Name: Zynnco LLC
• Email: contact@zynnco.com
• Website: https://petyze.com

Last Updated

This Purchase Option Cancellation Policy was last updated on May 2026 .